Warranty & Maintenance

Product Warranty

Hanlon Windows is a member of the Australian Window Association and as such conforms to an Industry code of Conduct designed to protect consumers.  Hanlon Windows is regularly inspected by independent third party NATA accredited auditors to validate that the window and door products examined have been manufactured to the relevant Australian Standards and the legislative requirements of the National construction Code of Australia

Our 6 year warranty is provided in addition to any warranty or guarantee imposed by law and in particular the guarantees implied by the Competition and Consumer Act 2010. In no way does this warranty seek to exclude or limit any right or remedy you have in law. However to the extent that is permitted by law any other warranties or guarantees are excluded. For the purpose of this warranty “the product” means a window or door product ordinarily manufactured and sold by the manufacturer. 

Subject to the conditions and limitations below Hanlon Windows (Aust) Pty Ltd guarantees that its products are of acceptable quality and free of any defect caused by the manufacturer for a period of 6 years.

This Warranty does not apply to:

a)     Moving parts such as rollers,

b)     Parts supplied by other manufacturers as separate components and where such components are warranted or guaranteed by its manufacturer or supplier those guarantees or warranties whether express or implied are assigned to whom the goods are supplied;

c)     Cosmetic damage

d)     Damage caused by accident, misuse, transport by others, installation or any external cause;

e)     Failure to install, use and operate the product in a way that it is not in accordance with the manufacturer’s instructions. Good building practice/ relevant building standards or a use for which the product has not been designed or recommended by the manufacturer.

f)       Service work that is carried out not by Hanlon Windows or authorised Hanlon Windows agents.


Product Maintenance & Cleaning Advice

From time to time you will need to clean & maintain your windows & doors to keep them in the best possible condition for as long as possible. Hanlon Windows with the help of our suppliers has put together the following links on how to keep your windows & doors looking their best for years to come:

Maintenance Procedures Download
General Glass Cleaning Advice Download
ComfortPlus Glass Cleaning Advice Download

Changes to Orders

Please read the following PDF in regards to making changes to orders:

Making changes to an order Download
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